Shipping policy

Shipping Policy

Effective Date: July 16, 2026

Thank you for choosing Outside With Legends.

Every Outside With Legends piece is produced exclusively for you after your order is placed. This made-to-order approach allows us to reduce unnecessary inventory while focusing on quality craftsmanship and thoughtful production.

Please review our shipping policy below.

Order Processing

All orders are processed after payment has been successfully received.

Because each item is made to order, production begins shortly after your order is placed.

Our standard processing time is 3–7 business days, although processing times may vary during periods of high demand, holidays, or new collection launches.

Once your order has completed production, it will be prepared for shipment.

Shipping Times

After your order has shipped, estimated delivery times are generally:

United States: 3–7 business days
Canada: 7–14 business days
International: 10–21 business days

Please note that these are estimated delivery windows and are not guaranteed.

Delivery times may vary depending on your location, customs processing, weather conditions, and the shipping carrier.

Shipping Confirmation

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Tracking information may take up to 24–48 hours to update after the shipping label has been created.

Shipping Rates

Shipping rates are calculated during checkout based on your delivery address, package weight, and selected shipping method.

Any available free shipping promotions will be clearly displayed on our website when applicable.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

Outside With Legends is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping addresses provided by the customer.

If you notice an error in your shipping information, please contact us immediately. While we will make every effort to assist, we cannot guarantee changes once production or shipping has begun.

Lost, Delayed, or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery is the responsibility of the carrier.

Outside With Legends is not responsible for shipping delays caused by:

Severe weather
Carrier service interruptions
Customs processing
Natural disasters
Labor disruptions
Other events beyond our reasonable control

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend:

Checking with household members or neighbors
Looking around your delivery location
Contacting the shipping carrier directly
Waiting 24 hours, as some carriers mark packages as delivered shortly before final delivery

If you continue to experience issues, please contact us and we will do our best to assist with the carrier's investigation process.

International Orders

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country's customs authorities.

These fees are not included in the purchase price or shipping charges unless otherwise stated.